We aim to respond to email queries within 1 working day. If you are enquiring about an order that you have placed, don’t forget to include the order reference number or your postcode so we can identify you.
Frequently Asked Questions
Answers to your most frequently asked questions about selecting, buying and returning workwear and PPE.
Account Questions
Our friendly Customer Service Advisors are on hand from Monday to Friday between 9am and 5pm. You can call them on 01746 760490 or drop them an email at sales@bestworkwear.co.uk
Yes, all information is private. We only share necessary details with third parties if it is necessary to fulfill your order eg. your delivery address details are shared with the courier
Yes, all payments are secured by Opayo. We do not process or store card details at any time, for either online or offline orders. All card details are entered directly into Opayo's Tier 1 PCI compliant servers for maximum security
Refunds are made when we receive returned items from you. For security, we will only make refunds back to the original payment method.
Yes, a VAT invoice is generated at despatch and will be included with your order. If you have lost this or need a copy please contact Customer Services on 01746 760490 or drop them an email at sales@bestworkwear.co.uk and they can email you a copy.
Despatch and Shipping
Our friendly Customer Service Advisors are on hand from Monday to Friday between 9am and 5pm. You can call them on 08454 65 66 65 or drop them an email at sales@bestworkwear.co.uk
This depends on the products ordered. Each item shows an estimated leadtime for depatch on the product page. This is the time it takes for us to get the item from the manufacturer and despatch to you. Once we have the stock, we ship all items on a Next Day service - either Royal Mail Tracked 24 or FedEx Priority.
You will get an email from us notifying you the order is complete. You will also get an email from Royal Mail or FedEx which will give you the tracking number.
You will get a returns form with a pre-paid returns label included with the goods. Simply fill in the form, securely package the items, attach the label and drop into any UK post office
01746 760490
sales@bestworkwear.co.uk
