Caterpillar Elmore Mid Safety Hiker

If the item is in stock in our warehouse we endevour to despatch the same day if ordered before 2pm. All orders are shipped either with Royal Mail on a next-day tracked service, or with our courier, FedEx. Where items are not in-stock you will be advised of a lead time on the product page when you select sizes which show '1 day' or '3 days', for example. This is an average lead time for products to arrive with us from the manufacurer and upon their arrival with us, the items will be shipped immediately to you on a next day service. If you require a bulk quantity of an item (not small orders), it may be possible to ship direct from the manufacturer to you to save transit time. Please contact us to see if this is possible

All UK orders over £75 are shipped free of charge. UK mainland orders under £75 are shipped at a cost of £4.95. UK Highlands and Islands orders under £75 and weighing under 5kgs ship at a cost of £4.95. UK Highlands and Islands orders weighing over 5kgs will be shipped by 2-day courier at a cost of £18.95. For more information on shipping charges, please see our Delivery and Returns page .   

You should have received a Goods Return Form in your parcel. Please use this to return the item for a refund.  If returning for a replacement item you will need to place a new order for the replacement item.

Please ensure that returned goods are in their original condition, suitable for resale. Please include all swing tags and packaging and try to avoid using tape on branded packaging, for example boot boxes, as this damages them.

If an item is returned for a full refund then it will be processed on arrival with the funds being issued back onto the original payment method. For your security we will only process refunds through the original method of payment.  

Returned items remain your responsibility until they arrive back to us, therefore we would recommend adding insurance to the parcel when you post it back to us, to cover any potential loss in the postal system.

You can contact our Customer Service Advisors for any queries regarding your return, on 01746 760490. Please have your order number to hand.